When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Please allow 2-3 business days for your order to process before it is mailed to you. We are not held responsible for any lost or stolen packages.
Beyond The Basic holds a strict 30 day return policy. Customer may return items for a full refund within 30 days of purchase as long as items are returned unworn and with no damages.
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a
payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale” or is on sale, it does not qualify for a return and cannot be refunded.
For all questions and inquiries, please email us at email@example.com. You may also contact us on instagram via message @shopbeyondthebasic.